Information Associate Hourly

About the role

This position will work at the Cabell Library Information Desk located on the Monroe Park Campus. We are currently seeking to fill 2 hourly positions, scheduled to work Monday - Thursday. The morning shift will work 10am - 3pm for a total of 20 hours per week; the evening shift will work 2pm - 8pm for a total of 24 hours per week. Work hours are on a fixed schedule during the academic semester, and we require a high level of commitment and dependability from our hourly employees. This position is scheduled to work during the semester when classes are scheduled at VCU, but they will begin training before classes begin this summer.

Responsibilities

• Providing access to library materials.
• Circulating library materials to patrons, including books, DVDs, calculators, etc.
• Maintaining patron records in Alma, VCU Libraries’ Integrated Library System.
• Implementing borrowing policies.
• Providing information/reference assistance in person at Cabell Library’s Information Desk and via phone, chat, and text.
• Aiding patrons in locating library materials.
• Maintaining a clean, organized, and sanitary work environment.
• Aiding patrons with their research needs:
• Identifying materials appropriate to users’ needs and skill levels.
• Evaluating and selecting resources based on quality, accuracy, relevance, and authority.
• Maintaining a working knowledge of the VCU Libraries’ suite of research tools.
• Referring to librarians and other library departments for in-depth research assistance.
• Aiding patrons with all aspects of library use:
• Providing directional assistance to services and materials at Cabell Library and at VCU.
• Monitoring library facilities and reporting problems.
• Providing lost and found services.
• Answering fine and fee inquiries and explaining payment options.

Qualifications

• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.
• Customer service experience.
• Experience or willingness to work in and foster a diverse environment.
• Experience working in a library environment.
• Experience working in an academic setting.
• Undergraduate degree.