Information and Records Management Officer

About the role

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026. This is a Fixed Term 12 month appointment - Full time (80 hrs/fn) for a Management and Administrative Officer, Grade 2.

Responsibilities

• Assist in processing requests for medical records and health information from external organisations and stakeholders, including patients.
• Work with the Manager of Information Services to retrieve and supply health information.
• Create efficient structures and processes to help the organisation respond to applications in the future.

Requirements

• Knowledge of Privacy and Freedom of Information processes.
• Excellent data entry accuracy and speed.
• Highly developed written and oral communication skills.
• Ability to liaise with internal departments and external stakeholders in a professional and time‑critical manner.
• Excellent planning, prioritisation and organisational skills with the capacity to work to tight deadlines and comply with statutory requirements.
• Ability to use established administrative systems and processes.
• Ability to communicate and work collaboratively with a wide range of stakeholders.
• Ability to work well in a team environment and independently as required.
• Experience in Microsoft Office applications.
• Ability to maintain confidentiality at all times.
• Customer service skills including respect and sensitivity to people who may be experiencing stress due to personal or family illness.
• Great communicator, flexible, thinks quickly on their feet, positive, efficient, accurate, enjoys following processes and information management.

Benefits

• Salary Packaging
• Car Parking (subject to availability)
• Onsite Gym (The Alfred only)
• Child care services (The Alfred only)
• Modern newly outfitted offices on St Kilda Rd, with easy access to public transport and Fawkner Park.

Schedule

Fixed Term 12 month appointment - Full time (80 hrs/fn)