INFORMATICS LIAISON SR

About the Role

The Senior Informatics Liaison serves as the principal contact point for providers and clinicians accessing Covenant networks and systems. This role provides exceptional support to physicians, mid-level providers, and clinicians to ensure they have the tools and knowledge necessary to use clinical applications efficiently. The Informatics Liaison may be dedicated to a specific facility or operate across a geographic zone, serving multiple venues.

Ideal candidates will be self-motivated, team-oriented, persistent, and capable of delivering high-quality work with excellent organization, problem-solving, and communication skills.

Responsibilities

• Train and provide continuing education on clinical workflow applications, related software, and processes to medical providers and clinicians using supplied education materials.
• Exhibit understanding of clinical needs, practice patterns, and workflow in hospital and practice-based settings.
• Perform preventative maintenance on equipment related to clinical access.
• Assist in testing clinical systems for facility-specific requirements and recommend practice changes to improve implementation, maintenance, and support of equipment and software.
• Promote system and technological security to maintain compliance.
• Monitor and communicate trends and issues that may affect application usage.
• Analyze and revise existing system logic difficulties and document as necessary.
• Provide hands-on support for complex technical inquiries and determine appropriate technical areas to resolve problems, coordinating with other technical teams as needed.
• Offer "at the elbow" support for technology and application issues to facility-based providers during working hours.
• Prepare detailed specifications for application configuration, table building, and scripting through governance participation and workflow expertise.
• Document and complete necessary paperwork for requests and incident resolutions to track services rendered.
• Act as an advocate and liaison for provider and clinical needs, processing complaints and communicating them to appropriate departments.
• Develop and maintain a deep understanding of products to effectively support customers.
• Work with application personnel to design and code enhancements to applications, acting as a customer advocate in application development.
• Formulate and define scope and objectives based on user needs, devising solutions to complex problems considering technical and business requirements.
• Lead application go-live/implementation efforts, communication regarding upgrades, and quarterly maintenance releases.
• Oversee small projects or phases of larger projects, coordinating project teams, identifying resources, and developing schedules.
• Participate in IT meetings and conduct presentations as needed.
• Document specifications, including job flows and data flows.
• Ensure quality control and auditing of databases for accurate and appropriate data usage, resolving data conflicts with users.
• Facilitate timely information gathering and follow-up for requests and incidents.
• Establish and build strong relationships across diverse personality types and exhibit strong teamwork to achieve goals.
• Provide on-call support and participate in special projects as needed.
• Assist in scheduling and coordinating virtual health visits with patients and clinicians.
• Provide technical management of virtual health visits and device/inventory management related to informatics and virtual health assets.
• Facilitate data capture and management for virtual visits (e.g., charge captures).
• Communicate process improvements and customer/provider satisfaction initiatives.
• Follow policies, procedures, and safety standards, completing required education assignments annually.
• Work toward achieving goals and objectives and participate in quality improvement initiatives as requested.
• Perform other duties as assigned.

Requirements

• Minimum of five (5) years of Information Systems experience or five (5) years in a relevant functional area.
• Demonstrated deep understanding of technical computer operations in a client/server environment for assigned applications.
• Two (2) years of IT project management experience.
• Professional/clinical licensure (e.g., RN, ARRT) is required based on assigned applications.

Minimum education is not specified but must be sufficient to meet licensure and certification standards as required by the issuing authority.