Informatics Instructional Designer I - AI Training & Cogito

Description

Make a measurable impact where technology and healthcare meet. We are searching for a driven, collaborative Informatics Instructional Designer I – AI Training & Cogito to join our high-performing Clinical Informatics team. In this pivotal role, you will empower healthcare professionals with the knowledge and tools they need to master Epic and other cutting-edge clinical systems — ultimately advancing patient care across our entire organization.

Location

Spartanburg, SC (Hybrid)

Why SRHS?

You will join a mission-driven health system where innovation and compassion intersect. Every day, your work will support clinicians and staff as they navigate evolving technology — ensuring smooth workflows, confident end-users, and outstanding patient outcomes.

What You Will Do

• Lead the charge in designing, delivering, and supporting world-class end-user training for Epic and other key clinical systems.
• Deliver high-impact training (classroom, virtual, self-paced) ~50% of your time, equipping end users to excel in their roles.
• Develop engaging learning materials, including step-by-step guides, e-learning modules, quick start guides, and interactive demonstrations.
• Manage and optimize Epic training environments, ensuring alignment with live (production) workflows and functionality.
• Analyze, test, and troubleshoot workflows, collaborating with Clinical Informatics, IT, and Operations to ensure system changes are seamless and effective.
• Lead training for new hires and system updates, ensuring staff stays sharp and informed.
• Drive continuous improvement by evaluating training programs, identifying optimizations, and embedding 'best practice' workflows into user education.
• Serve as a key informatics liaison on projects and committees, ensuring training supports operational goals and project milestones.

What You Need to Succeed

• Education
• Experience
• Certifications (Epic-specific)

Minimum Requirements

• Education
• Experience
• Certifications (Epic-specific)

Preferred

• Experience developing and delivering technical training (in-person and e-learning)
• Familiarity with computer-based training tools (Camtasia, Captivate, uPerform, etc.)
• Epic Certification, Accreditation, or Proficiency in one or more Epic applications

What You Will Bring

• Passion for teaching, empowering, and supporting clinicians and healthcare staff.
• Strong understanding of clinical workflows and informatics principles — or a deep desire to learn.
• Exceptional communication and collaboration skills — you will partner with IT, Operations, and Clinical teams daily.
• Analytical and troubleshooting expertise to identify training needs versus technical issues.
• Flexibility and independence to manage multiple projects, pivot quickly, and think on your feet.

Physical Requirements

• Ability to sit or stand for extended periods (for computer-based work and classroom training).
• Strong hand-eye coordination, manual dexterity, and visual acuity to manage complex technical environments.
• Ability to think clearly and adapt quickly in high-volume, high-pressure settings.

About Us

A fast-paced, high-energy environment where technology drives healthcare transformation. Opportunities to lead training projects, shape workflows, and influence system adoption across the organization. Work that blends hands-on training, informatics expertise, and cross-team collaboration. A chance to grow your Epic certifications and informatics skills alongside a dynamic team.

Life at Company

A vibrant downtown with local restaurants, art galleries, and live music, plus easy access to outdoor activities such as hiking, cycling, and nearby lakes. Spartanburg is home to seven colleges and universities and provides quick access to Greenville, Asheville, and Charlotte.

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