Infor Functional Analyst LN – CSIE Manufacturing, Projects & Service

Key Responsibilities

• Configure and maintain CSIE modules for MRP, ATP, Production Scheduling, Engineering BOM/Routings, Projects, and Service.
• Provide functional user support and troubleshooting for production, scheduling, and service issues.
• Investigate planning, scheduling, and service-costing flows to ensure accuracy and proper configuration.
• Support shop-floor execution, project costing (with the Finance analyst), and service contract and warranty processes.
• Maintain technical solution and configuration documentation, and collaborate with Super Users and SMEs on end-user training materials and SOPs across the Manufacturing, Projects, and Service domains.
• Partner with the ERP Admin and Developers to test patches, releases, and integration enhancements.
• Manage support cases with Infor for Manufacturing, Projects, and Service incidents.

Required Qualifications

• Bachelor’s degree in Engineering, Operations, Business, or Information Systems.
• 3+ years of direct module ownership in Infor CSIE Manufacturing, Projects, or Service.
• 5 to 8 years ERP experience supporting production planning, scheduling, and service functions.
• Strong understanding of MRP/ATP logic, BOM/routing setup, and project and service flows.
• Strong troubleshooting and analytical abilities for functional issues.
• Excellent cross-functional communication skills.