Info Sys Applications Analyst 2

About the role

Duration: 10/19/2026 - 04/19/2027. Location: Nashville, Tennessee.

Responsibilities

• Providing primary application support for CityWorks which is being used by a select group of general government departments.
• Performing application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications.
• Performing business analysis activities for enterprise-wide application such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings.
• Report or form creation/modification in Crystal Reports and SQL queries using Cityworks and Land Management data.
• Performing project analysis activities for enterprise-wide application projects such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings, and preparing application requirements/specifications.
• Coordinating and communicating with other team members including process owners, users, departments, ITS technical team, and consultants.
• Data extracts from SQL based on user request and/or public request.

Qualifications

• Experience with CityWorks configuration and support, Crystal reporting, and SQL queries.
• Experience with SQL Server Management Studio (SSMS).
• Experience writing SQL queries to update or extract data from a SQL database.
• Experience as a systems analyst, supporting users with issues resolution, system enhancement, upgrades and conversion.
• Experience coordinating and conducting end-user training including preparing and updating training materials; experience with implementation training rollout is a plus.
• Experience with Microsoft Office Suite.