Info Mgmt Analyst

About the role

Exelon is helping build a more affordable, reliable energy future for the communities we serve. As a Fortune 200 company and one of the nation's largest utility companies, we have more than 20,000 colleagues who serve nearly 11 million customers through six fully regulated utilities — Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We put safety first, work together to solve problems, and show up every day for our customers and communities.

Primary Purpose: This job is responsible for preparing functional specifications and analyses to support client requests. This position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Responsibilities

• Prepares functional specifications to support client requests.
• Provides ad hoc reporting services as necessary. (30%)
• Provides user application training.
• Provides day-to-day client support in understanding business processes.
• Controls and prioritizes changes to applications via economic analyses, feasibility studies, and negotiation. (20%)
• Develops proposals and analyzes vendor packages to assess their suitability for the functional needs of the line of business.
• Assists end-users in the development of business plans and provides input for user-department budgets. (20%)
• Recommends application enhancements and changes that solve business problems, and performs business analyses to support operational efficiency and improvements.
• Provides information management services to ensure data integrity. (30%)

Job Scope

Works under general supervision. Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers only the most complex issues to higher levels.

Requirements

• Bachelor's degree and 2–4 years of job-related work experience in functional area, or in lieu of a Bachelor's degree, 3–6 years of related work experience in functional area.
• Demonstrated ability to communicate effectively.
• Demonstrated ability to manage multiple tasks through effective planning, scheduling, and coordination.
• Ability to perform business analyses to support operational improvements.
• Demonstrated working knowledge in use of PC, Business Objects, Oracle, and mainframe tools.
• Availability to work extended hours, including 24×7 coverage during storms or other energy delivery emergencies.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience designing, developing, maintaining, and managing databases.
• Working knowledge of OneMDS and AS8 applications, including system administration and support functions.
• Proven ability to manage multiple priorities simultaneously through effective planning, organization, scheduling, and coordination.
• Strong analytical and problem-solving skills with experience troubleshooting and resolving application, system, and data-related issues.
• Demonstrated ability to provide excellent customer support, including handling user inquiries, issue resolution, and escalation management.
• Experience working in the utility industry, with an understanding of utility operations, asset management, or related business processes.
• Strong verbal and written communication skills, with the ability to collaborate effectively across technical and business teams.

Pay

Annual salary range: $68,000.00 – $93,500.00 per year, based on a candidate's skills, qualifications, experience, and other factors. Annual bonus for eligible positions: 10%.

Benefits

• 401(k) match and annual company contribution
• Medical, dental, and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement
• Referral bonus program

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification, or represented status. Eligibility will be determined by the written plan or program documents.