Info Systems Analyst

About the role

The Information Systems (IS) analyst plays a crucial role in shaping how School of Dentistry (SoD) faculty, staff, and learners experience technology across its clinical, education, and research mission. The IS analyst utilizes a broad understanding of IT to administer systems, support users, implement systems, and continuously improve operations. The IS analyst collaborates with stakeholders across UCSF and external vendors to implement and maintain solutions.

Responsibilities

• Manages systems and services for a facility of moderate size comprising multiple, integrated systems.
• Makes recommendations for purchase or upgrade of new computer hardware, software and services.
• Performs moderately complex analysis to acquire, install, modify and support operating systems, software, databases, utilities and / or tools.
• Applies and manages complex security configurations.
• Administers applications, integrations, and infrastructure in advancing School of Dentistry mission across clinical, education, and administrative systems.
• Administers and manages dentistry specific servers, clients, IOT devices, SaaS platforms.
• Ensure compliance with established regulatory and UCSF frameworks to ensure data security, and maintain legal and policy compliance.
• Initiate and analyze UCSF security risks for any new systems or business relationships involving P3/P4 data.
• Evaluate and keep abreast of new software applications and hardware in advancing Dentistry’s mission.
• Designs, develops, modifies, debugs, deploys and evaluates complex software and scripts.
• Performs complex data analysis and analyzes the design and use of complex data sources.
• Maintains source code control techniques and configuration management.
• Performs complex testing of software to ensure proper operation and conformance to test plans.
• Implements release management.
• Proactively develop scripts and/or automation processes to improve operations as identified and needed.
• Affixes users with develop AI agents and/or integrating workflows and other systems.
• Manage SoD CIT knowledge-base, Wiki, and Github.
• Identifies, evaluates and develops complex systems, processes and procedures.
• Creates complex specifications for systems to meet end-user requirements.
• Develops complex user interface designs.
• Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements, and revising existing system and process logic issues as necessary.
• Documents complex software and processes.
• Develops project plans.
• Created detailed functional requirements, use cases, and supporting analysis across dentistry systems’ projects.
• Develops workflow diagrams, data flow diagrams to support initiatives.
• Develops user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention.
• Keeps Dentistry documented technical artifacts up to date.
• Troubleshoots and resolves the most complex issues.
• Designs and coordinates work flow of support requests, setting priorities and tracking resolution.
• Ensures compliance with and provides input to service level agreements.
• Provides onsite support to faculty, staff, and learners throughout Dentistry’s multiple locations.
• Leverages ITSM tools such as ServiceNow to coordinate efforts with non-Dentistry staff and vendors on behalf of Dentistry.
• Conducts root-cause analysis for complex incidents.
• Initiates support with vendors and manages incidents to resolution.
• Applies advanced concepts in working on moderately complex to complex projects, including the management of structured and unstructured content.
• Initiates, designs and communicates with senior level personnel regarding database administration studies, summary reports and background material including approaches, trends, and sources.
• Resolves procedural and technical issues in the context of department policies and procedures.
• Interacts with teams of advanced IT professionals as a proactive member.
• Provides application consulting for database performance and design.
• Develops IT operational and systems KPI reports.
• Maintains quality improvement practices.
• Understands and applies industry practices, community standards and department / unit policies and procedures relating to work assignments.
• May serve as technical lead for a project of moderate scope.
• Trains users.
• Negotiates project plans with stakeholders.
• Keeps abreast of UCSF policies and industry practices, especially related to compliance matters involving data/privacy security.
• Adheres to SoD Leadership practices on provisioning and managing access.
• Maintains self-trainings beyond UCSF staff requirement but also vendor-specific trainings.
• Acts as the trainer in specific Dentistry-specific applications or work processes.
• Attends UCSF meetings or trainings as requested on behalf of SoD leadership.

  Qualifications

  • Bachelor's degree in a related area and/or equivalent experience/training.
  • 3+ years of relevant progressive experience.
  • Broad knowledge of various areas of IT, including systems administration, server management, networking, client-side support, and vendor management.
  • Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals, and software.
  • Understanding of and experience in troubleshooting client, server, and peripherals-related issues and actions that can be taken to improve or correct performance.
  • Experience in incident response and digital forensics, including data collection, examination, and analysis.
  • Advanced knowledge of computer security tools, best practices, and policies, including demonstrated experience securing server-based software.
  • Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software, and networks.
  • Ability to write technical documentation in a clear and concise manner.
  • Demonstrated comprehensive understanding of how system management actions affect other systems, system users, and dependent/related functions.
  • Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
  • Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
  • Works independently and as part of a team.
  • Demonstrated problem-solving skills.
  • Ability to learn effectively and meet deadlines.
  • Advanced skills associated with programming design, modification, and implementation.
  • Basic knowledge of secure software development.
  • Demonstrated ability to create software specifications.
  • Thorough knowledge of business and process analysis functions.
  • Knowledge of the design, development, and application of technology and systems to meet business needs.
  • Demonstrated experience with database administration.
  • Working knowledge of database management systems and standards.
  • Knowledge relating to database system design.
  • Advanced database querying and modeling skills working with moderately complex databases.
  • Familiarity with logical data design, data mapping, or data conversion.
  • Demonstrated testing and test planning skills.
  • Familiarity with data quality and governance issues and requirements.
  • Experience working in a healthcare setting.

    About UCSF

    The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here. Join us to find a rewarding career contributing to the advancement of health and science.