Indy Cares Specialist-ACS (Promotion - Current ACS employees only)

About the role

The purpose and mission of Animal Care Services is advocating animal welfare, adoption, and rescue. The agency does this by protecting and promoting the health, safety, and welfare of pets and livestock in Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Responsibilities

• Support the Indy CARES Coordinator in all aspects of the program
• Cookordinate the entry of animals to the ACS shelter through effective and timely communication and effectively identifying cases with which the Indy CARES program can assist
• Triage customer needs and approve or deny requests based on available resources
• Communicate effectively and empathetically with pet owners and partners to schedule appointments, procedures, and transportation and to provide support for affected owners
• Aid in the planning and implementation of on- and off-site events including, but not limited to, microchip and vaccine clinics
• Network and build relationships within the community to expand the reach of the Indy CARES program
• Assist Indy CARES Coordinator in identifying areas for improvement and help implement necessary changes
• Represent ACS to outside agencies and organizations ranging from local veterinary clinics, rescue groups, and animal outreach groups
• Ensure that the needs of the program are met and requests for assistance are addressed appropriately and in a timely manner
• Maintain databases utilizing Microsoft Office products and other designated systems

Requirements

• High School Diploma or equivalent
• Must be compassionate in all areas of the animal welfare
• Must have an ability to remain calm and effective during a crisis event in an emotionally charged environment
• Must be comfortable being around and interacting with animals of all sizes and breeds
• Must have great communications skills both orally and written and be able to adapt to different tones and messaging to meet the needs of different audiences in different settings
• Must have excellent people skills and work well as part of a team
• Must have the ability to learn multiple computer programs

Qualifications

• Bilingual in Spanish (preferred)
• Ability to identify common animal health conditions, animal behavioral issues, and triage emergencies accordingly