Industry Resources Advisor
GHD · Tampa, FL · 2 wk ago
Customer ServiceFull-time
Key Responsibilities
- Manage corporate subscriptions and approvals for industry standards, codes, and manuals, including Australian, British, UK Rail, WSAA, Canadian, and Americas standards.
- Oversee corporate and individual professional membership approvals and maintain accurate membership records in line with GHD policies.
- Manage purchased industry literature and digital resources, including specifications, cost guides, publishers, and e-journals.
- Engage with specialist platform provider services to ensure appropriate service levels.
Resource Usage, Insight, and Optimization
- Monitor and analyze usage of industry resources across regions and service lines.
- Identify duplication, inefficiencies, and opportunities for rationalization and cost savings.
- Provide informed recommendations to stakeholders to optimize spend while maintaining access to critical resources.
Knowledge Sharing and Library
- Curate and share relevant industry updates, regulatory changes, and emerging trends through Service Lines and Viva Engage channels.
- Support the ongoing development and adoption of the GHD Library, with a specific focus on improving relevance and uptake in EMEA and the Americas.
Access Facilitation and Systems Support
- Administer access to purchased portals and platforms, including one-time access links and login credentials.
- Ensure access arrangements are efficient, secure, and clearly communicated to users.
- Refine workflows that drive compliance and efficiency.
Professional Accreditation Support
- Support processes for GHD-funded mandatory and commercially preferred professional accreditations.
- Coordinate approvals with Regional General Managers (RGMs) and Service Line Leaders (SLLs).
- Track accreditation requirements, progress, and renewal need to support workforce capability planning.