Industry Platforms, Implementation & Operations Manager

About the role

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. As the Industry Platforms, Implementation & Operations Manager, you will report to the RDC Next Senior Director of Strategy & Operations at Realtor.com.

Responsibilities

• Manage complex product launch calendars, ensuring all milestones and dependencies are tracked and met across multiple workstreams
• Design and implement automation and AI-driven workflows across the post-signature lifecycle to streamline handoffs, optimize operations, and deliver highly scalable, efficient process solutions
• Maintain Asana project boards to meticulously track launch activities, task assignments, and overall progress, utilizing automation and AI wherever possible
• Support the transition of account management workflows into a matured CRM system (Salesforce), ensuring data integrity and process efficiency
• Create and monitor Jira tickets based on detailed product feedback collected during early access product pilot programs
• Support the creation of executive-level slide decks and develop narratives around key adoption metrics and product success
• Communicate directly with external tech vendors to monitor progress towards technical integration activities and resolve dependencies
• Covergego-to-market (GTM) planning for new feature launches within the Realtor.com+ platform
• Bridge the gap between our customer support function and the account management and implementation functions to ensure a seamless post-launch experience
• Cross-functional coordination with Product, Engineering, Marketing, Legal, Finance, Account Management, and Support functions

Requirements

At least 5+ years of experience in project management, program management, or technical operations within a fast-paced tech environment

Extensive experience with project management tools such as Asana and Jira, and CRM systems like Salesforce

Demonstrated ability to translate complex data and adoption metrics into compelling executive-level presentations and narratives

Prominent track record of managing technical integrations and coordinating with external vendors

Exceptional ability to multi-task and manage complex launch schedules with a high degree of precision

Diplomatic and constructive approach to cross-functional collaboration across Product, Engineering, Marketing, Legal, and Finance

Strong problem-solving skills and the ability to identify and mitigate risks during product pilot and launch phases

Bachelor's degree or equivalent professional experience

Qualifications

At least 5+ years of experience in project management, program management, or technical operations within a fast-paced tech environment

Extensive experience with project management tools such as Asana and Jira, and CRM systems like Salesforce

Demonstrated ability to translate complex data and adoption metrics into compelling executive-level presentations and narratives

Prominent track record of managing technical integrations and coordinating with external vendors

Exceptional ability to multi-task and manage complex launch schedules with a high degree of precision

Diplomatic and constructive approach to cross-functional collaboration across Product, Engineering, Marketing, Legal, and Finance

Strong problem-solving skills and the ability to identify and mitigate risks during product pilot and launch phases

Bachelor's degree or equivalent professional experience

Skills

• Project Management
• Technical Operations
• Automation and AI
• CRM Systems
• Executive Presentations
• Product Feedback
• External Vendor Coordination
• Customer Support
• Account Management
• Go-to-Market Planning
• Product Launches
• Team Coordination

Benefits

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Pay

Commensurate with experience

Schedule

N/A