Industrial Technician - Middletown, OH

About the role

Technicians work in a safety-first environment at heights and on mechanical parts. They work with 480 3-phase motors, troubleshoot crane issues, and collaborate with clients and facility directors to ensure proper service.

Responsibilities

• Perform inspections, maintenance, and repairs on electric overhead traveling cranes and hoists at varied customer locations.
• Be available “on call” as part of service office rotation and provide after-hours service when required.
• Conduct on-site electrical, mechanical, structural, and electronic troubleshooting to determine causes of equipment malfunction and establish necessary repairs using visual inspection, test procedures, and appropriate test equipment.
• Perform a general post-repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane.
• Document findings and make corrective recommendations to the customer, including a written “Safety Notification” of any observed or known safety concerns when appropriate.
• Determine customer intentions to purchase repairs and advise the local service office of actions necessary to sell or complete repairs.
• Consult with the customer regarding all repair and safety-related issues and discuss recommendations to improve their material handling applications before leaving the job site.
• Determine items requiring quotation and complete and provide proper electronic documentation using company digital tools, obtaining the customer’s signature and acceptance.
• Generate sales leads during service calls and report to the service office following established guidelines.
• Read, understand, and apply the contents of all OSHA, ANSI, CMAA, HMI, and other relevant industry codes or regulations; refresh and update knowledge periodically.
• Complete service reports and other required documents professionally, accurately, neatly, and legibly, submitting them in a timely manner and in accordance with established guidelines.
• Maintain regular communication with the service office and Planner according to established practices.
• Maintain all company-issued equipment, vehicle, and assets in safe and proper working order.
• Operate tools, equipment, and vehicles safely and responsibly; notify supervisor of any deficiencies for resolution.
• Maintain a supply of forms, literature, inventory, and miscellaneous materials in the service vehicle; document use or sale to the customer as required.
• Follow all established safety rules and procedures, including those set by the customer.
• Maintain company vehicle and uniforms in a clean and presentable manner.
• Participate in monthly safety meetings.
• Perform other duties as assigned.

Qualifications

• Required skills and competencies: Willing and able to work off the ground; good written and verbal communication skills.
• Education and experience: Associate degree in an Industrial/Electrical/Mechanical/Technology or related field, or equivalent vocational/technical training and experience preferred. Minimum one (1) year of experience involving electrical troubleshooting and mechanical repair. Some electronic experience preferred but not required. Prior experience with cranes is a plus.
• Other requirements: Must have and maintain a good driving record, including a valid driver’s license. Willing and able to work off the ground. Able to work varied overtime as required by customer, be available for “on call” as part of the service office rotation, and travel and work out of town on occasion.

Physical demands

• Frequently lift up to 25 lbs; lift up to 50 lbs daily; lift up to 75 lbs (not daily); lift 100 lbs on a rare basis.
• Frequent climbing, balancing, stooping/crouching, and overhead reaching.
• Occasional pushing, pulling, kneeling, and crawling.
• Position is inside approximately 90% of the time and outside approximately 10% of the time.
• Frequent exposure to heat, cold, noise, and heights.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match from day one.
• Identity theft protection, accident insurance, and travel insurance.

Schedule

• Vacation: 2 weeks per year (prorated for the first year depending on start date); 3 weeks after 5–12 years of service; 4 weeks after 13+ years.
• Sick leave: 5 days per year (prorated the first year after 90 days of service).
• Holidays: 10 paid holidays per year.

Pay

Salary: $22 – $48 per hour. Pay is determined based on skills, geographic location, internal equity, market/data analysis, years of prior relevant experience, degrees and/or certifications, technical assessment score, and other factors.

Additional details

• Company vehicle: Service Technicians receive a work truck and a gas card for business use; candidates must pass a Motor Vehicle Record (MVR) check.