Industrial Field Service Technician

Duties and Responsibilities

• Provide technical support in the form of troubleshooting on site or via phone.
• Perform installation, startup, and commissioning of various products.
• Oversee and support third-party installers during customers' installations.
• Test and troubleshoot system functions and train customers in operation and maintenance.
• Cook up service schedule with customers at various locations.
• Create detailed reports for installations and technical support issues.

Qualifications & Competencies

• The successful candidate should have a minimum of a Certificate of Completion from a technical or trade school.
• Industrial maintenance/electrical experience and background preferred.
• Fork truck or telehandler maintenance or troubleshooting experience.
• Must have basic computer skills and be able to use Microsoft Office Suite.
• Strong time management skills and organization skills.
• Safety-minded (safety must be a priority).
• Electrical and mechanical troubleshooting skills.
• Excellent communication skills.
• Quality minded, resourceful, and dependable.

Working Conditions

• The candidate will be required to work in various indoor and outdoor facilities.
• Travel up to 75% and ability to work various shifts as required by customer.
• While performing the duties of this job, the employee is regularly exposed to work near large moving machinery.
• The candidate can be at risk of electrical shock.
• Matrix employees are provided with and required to wear personal protective equipment (PPE) such as hard hats, steel toe shoes, reflective clothing, earplugs, and safety glasses.

Physical Requirements

• The employee is occasionally required to stand; walk and stoop, or crouch.
• The employee may need to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• First day coverage of all benefits - no waiting period
• Premium free medical, dental and vision insurance – working spouse must take single major medical at their place of employment if offered
• On-site health clinic
• Basic Life (2x annual base salary at no cost)
• Optional Life and Accidental Death and Dismemberment (AD&D) insurance
• Short-Term and Long-Term Disability insurance (no cost)
• 401(k) Plan with up to an 8% company match
• FSA for Health Care and Dependent Care
• 10 Paid annual holidays plus vacation time
• Educational Reimbursement Program
• Scholarship Program
• Optional Gym Membership