Industrial Engineer

About the role

You will join Output Solutions at Fiserv, partnering with business unit leaders to drive customer-focused, process-centered improvements across high-volume production operations. The role leads process engineering, data-driven optimization, and implementation of solutions that raise operational quality and client satisfaction.

What You’ll Do

• Act as a change agent to promote performance awareness and the use of structured process improvement tools.
• Translate operational data into actionable insights that inform strategic decisions and investment priorities.
• Lead the assessment, identification, and realization of productivity and operational improvement opportunities across the Fiserv Output Solutions division.
• Support end-to-end process development—from early definition through implementation and sustainment.
• Develop solutions to complex problems by designing and implementing processes, procedures, tooling, and automation in collaboration with internal teams and suppliers.
• Facilitate regular reviews of quality and process performance metrics, identifying and driving improvement projects with measurable outcomes.
• Implement process solutions that integrate into business operations, accounting for cultural change, system dependencies, and organizational structure.

Experience You’ll Need To Have

• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or related field and/or equivalent military experience.
• 6+ years of experience in Industrial Engineering, Process Engineering, or quality/process improvement roles.
• 6+ years using data analysis tools such as Excel, Minitab, SQL, or Python.
• Ability to work independently and manage multiple priorities in a fast-paced production environment.
• Excellent communication and presentation skills to influence technical and non-technical audiences.

Experience That Would Be Great To Have

• Experience in Transactional Print, Direct Mail, or Secure Card production environments.
• Working knowledge of Lean principles such as Value Stream Mapping, Just-In-Time, Demand Flow, Single Piece Flow, Five S’s, Visual Management, Total Productive Maintenance, Kaizen, SPC, Six Sigma.
• Understanding of ERP or job management systems used in high-volume production environments.
• Familiarity with material handling automation and production equipment.
• Exposure to finite capacity scheduling tools and APS systems.
• Experience with simulation software (Arena, FlexSim, or equivalent).
• Leverage of Lean and/or Six Sigma Green/Black Belt certification.