Industrial Automation Field Service Technician

About the role

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Responsibilities

• Develop, modify, and troubleshoot programs in modern tag-based PLC environments across major automation platforms
• Apply a strong understanding of data types, structures, UDTs, arrays, and aliasing to build scalable and maintainable automation logic
• Design and organize program architecture using modular, structured programming practices (e.g., routines, function blocks, state logic, reusable code modules)
• Implement best practices for code readability, version control, and documentation to support long-term system reliability
• Manage diagnosing logic, communication, and I/O issues using online monitoring, data tracing, and system diagnostics tools
• Act as representative of Rexel while performing services on mission critical customer equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non-technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs and goals thereby identifying opportunities for products and services that may be outside of the scope of your original engagement
• Document work activities in appropriate, professional report format
• Absorb and resolve customer issues
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team-based environment that is in continuous movement
• Execute documented procedures on-site at customer facilities
• Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology

Requirements

• 3+ years of hands-on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout Tag out standards and best practices
• Exposure to industrial Arch Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED - Required
• Associate's Degree - Preferred
• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree

Qualifications

• Understanding of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required
• Strong interpersonal communications, organizational and written/verbal communication skills
• Ability to learn quickly and adapt to changing demands
• Hands-on experience with commercially available technology such as Microsoft excel, word, etc.
• Strong analytical, problem solving and interpersonal skills required
• Ability to read and interpret electrical schematics, wiring diagrams, and P&IDs.
• Strong understanding of AC/DC circuits, relays, sensors, solenoids, motors, and drives.
• Proficiency with multimeters, clamp meters, oscilloscopes, and signal testers.
• Knowledge of industrial electrical safety standards (LOTO, NFPA 70E).
• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to gather data for future projects that management can use to create a scope document for proposal
• Ability to drive utilization to target goals set by management
• Ability to work with sales on multiple customer engagements
• Ability to respond promptly to requests for support
• Ability to learn on the job and always be improving skills and abilities

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities â We like to promote from within