Indoor Sports Complex Cafe Team Lead

About the role

The Café Lead is responsible for supporting daily food and beverage operations at the Horizons Edge Cafe and act as a general Team Lead acting as a leader during scheduled shift ensuring processes are carried out safely, effectively, and efficiently.

Responsibilities

• Support with daily café and concessions operations during practices, games, leagues, tournaments, and special events
• Deliver fast, friendly, and welcoming customer service
• Train part time staff on food and beverage procedures and demonstrate excellent customer service and professionalism at all times
• Maintain a positive environment that enhances the overall guest experience
• Ensure efficient food preparation, service, and closing procedures
• Foresee potential issues and react/adapt in an appropriate manner to minimize any negative impact on customers.
• Support as shift leader, ensuring part time staff complete assigned tasks to maintain a safe and clean facility.
• Respond to incoming phone calls and walk-in guests relating to reservation inquiries and program operations.
• Listen, communicate, and work effectively with guests, staff, and management in a fast-paced environment.
• Complete any necessary paperwork such as injury/incident reports, maintenance requests, closing check lists, and inventories.
• Maintain cleanliness, organization, and food safety standards at all times
• Follow and ensure staff follow outlined health, safety, and cash-handling procedures
• Follow Virginia Alcohol Beverage Commission’s regulations of service
• Monitor inventory levels and communicate to Operations Director for reorders as needed
• Clean, maintain and inspect equipment
• Participate in operational training and facilitate non-food and beverage programs when needed
• Support as a Team Lead or Welcome Desk Attendant as needed.
• Other duties as assigned

Requirements

• Must be at least twenty-one years of age
• Passion for quality, safety, and sanitization
• Understand and practice basic food safety
• ServeSafe Certification or willingness to obtain
• Managers’ Alcohol Responsibility Training (MART) Certification or willing to obtain
• Must be detail-oriented and have outstanding organizational skills
• Ability to maintain focus in a high-volume, fast-paced environment
• Must be able to work irregular shifts to include nights, weekends, holidays as needed
• Requires excellent communication skills, both verbal and written
• Must have strong leadership skills