Indoor Play Center Supervisor

About the role

Safari Run is a premier children’s indoor play and party center dedicated to providing a fun, active, and safe environment for kids and families. We host unforgettable birthday parties, open play sessions, and seasonal camps. We are looking for an energetic, organized, and reliable Part-time Supervisor to help lead our team, oversee operations, and ensure every family has an exceptional experience.

Responsibilities

• Provide leadership and guidance to party hosts, front desk, and shift lead; act as a point of contact for team members regarding questions, shift coordination, and attendance.
• Step in to support floor operations and assist with shift coverage; foster a positive, collaborative, and motivating work environment.
• Assist with reviewing applicant resumes, scheduling, and conducting interviews; onboard and train new hires on customer service, safety standards, and daily workflows.
• Conduct refresher training and provide constructive coaching to help team members grow; ensure staff certifications and mandatory training compliance remain up to date.
• Ensure the facility, party rooms, and play structures remain clean, sanitized, and well‑maintained; conduct routine safety and equipment checks to ensure strict compliance with health, safety, and brand standards.
• Monitor retail and party supplies, helping coordinate supply restocking when inventory is low; assist with basic register till management and daily cash reconciliation.
• Help troubleshoot basic facility/equipment needs and coordinate with owners/contractors for repairs.
• Model and uphold outstanding customer service across all touchpoints; greet families and maintain a welcoming, helpful presence during peak party times and events.
• Address and de‑escalate customer feedback or special requests promptly and professionally.
• Support the coordination and smooth execution of birthday parties, camps, and special community events.
• Assist with camp coordination: help purchase supplies for seasonal camps, create schedules for summer camp counselors, send out camp notifications to parents, organize summer camp setups, and handle additional seasonal camp tasks as needed.
• Perform additional miscellaneous tasks as needed.

Qualifications

• Experience: 1‑2+ years of lead or shift management experience in family entertainment, hospitality, retail, recreation, or customer service.
• People Skills: Natural leader with strong communication, interpersonal, and de‑escalation skills who loves working with children.
• Reliability: Punctual, organized, proactive, and dependable with weekend flexibility.
• Physical Requirements: Ability to be active on your feet, move around the facility, and lift up to 30–40 lbs as needed.
• Certifications: CPR/First Aid certification (or willingness to obtain upon hire).

Benefits

• Competitive base hourly wage: $25.00/hour + bonus pay.
• Free pizza on weekends and discounted drinks.
• Positive, high‑energy, family‑friendly workplace culture.
• Growth and leadership development opportunities.

Schedule

Friday, Saturday & Sunday: Up to 8 hours per day (24 hours per week). On‑Call / Shift Coverage: Available to provide backup weekend coverage for team call‑outs.