Indoor Air Quality Specialist

Position Summary The IAQ & Duct Cleaning Specialist is responsible for improving the health, safety, comfort, and efficiency of residential and commercial HVAC systems through professional duct cleaning, indoor air quality (IAQ) assessments, and customer education. This position serves as a trusted advisor by identifying opportunities to improve HVAC system performance, recommending IAQ solutions, documenting duct deficiencies, and generating leads for equipment replacement or duct system upgrades. Temp Right Service (TRS) is committed to developing technical experts. Qualified employees who demonstrate reliability, professionalism, and technical competence will be provided training and support to obtain Air Systems Cleaning Specialist (ASCS) certification through the National Air Duct Cleaners Association (NADCA). Key Responsibilities Duct Cleaning Services Perform residential and commercial HVAC duct cleaning using TRS procedures and NADCA best practices.Clean supply ducts, return ducts, registers, diffusers, air handlers, coils, and related HVAC components as required.Set up containment systems and protect customer property throughout the cleaning process.Safely operate duct cleaning equipment, vacuum systems, compressed air tools, cameras, and related equipment.Document work performed with before-and-after photos. Indoor Air Quality (IAQ) Evaluate HVAC systems for indoor air quality concerns.Educate customers on contaminants such as dust, allergens, mold, pet dander, smoke residue, and construction debris.Recommend appropriate IAQ products including:Air purification systemsUV lightingHigh-efficiency filtrationHumidifiersDehumidifiersVentilation improvementsExplain the benefits of improved indoor air quality without using high-pressure sales tactics. Inspection & Opportunity Identification Inspect accessible duct systems for:Damaged or disconnected ductworkAir leakageImproper sizingPoor airflowInsulation deficienciesMold or moisture concernsRecommend duct repairs or replacement when appropriate.Identify aging or failing HVAC equipment and submit qualified replacement leads to the sales team.Communicate findings clearly through written documentation and photographs. Customer Experience Deliver exceptional customer service from arrival through project completion.Explain the cleaning process before work begins.Review completed work with customers.Answer customer questions professionally.Maintain clean work areas and leave customer homes and businesses cleaner than they were found. Safety & Compliance Follow all OSHA, company, and industry safety requirements.Maintain company vehicles, tools, and equipment.Complete all required job documentation accurately and promptly.Participate in ongoing technical and safety training. Qualifications Required High school diploma or equivalentValid driver's license with acceptable driving recordAbility to lift 75 poundsComfortable working in attics, crawl spaces, rooftops, and mechanical roomsStrong communication and customer service skillsProfessional appearance and positive attitudeAbility to work independently and as part of a team Preferred HVAC experienceMechanical aptitudeExperience with duct cleaning equipmentSales or customer service experienceConstruction or service industry experience Certification & Career Development TRS believes in investing in employees who demonstrate commitment and professionalism. After Demonstrating ReliabilityTechnical competenceSafety awarenessStrong customer serviceCompany core values TRS will provide training and support for the employee to earn: NADCA Air Systems Cleaning Specialist (ASCS) Certification (or equivalent ACA/NADCA certification pathway)Manufacturer training for IAQ productsOngoing HVAC and indoor air quality education This Position Offers Opportunities To Grow Into Senior IAQ SpecialistHVAC Service TechnicianSales RepresentativeOperations Leadership Key Performance Indicators (KPIs) Success In This Position Will Be Measured By Customer satisfaction scoresQuality of duct cleaning performedSafety performanceProductivity and efficiencyIAQ product salesQualified equipment replacement leads generatedQualified duct repair/replacement leads generatedDocumentation qualityCertification progressAdherence to company values What Success Looks Like A successful IAQ & Duct Cleaning Specialist is someone who: Treats every customer's home or business with care and respect.Educates customers on ways to improve indoor air quality.Consistently delivers high-quality duct cleaning services.Identifies opportunities that benefit the customer while creating value for TRS.Takes pride in continuous learning and professional development.Represents Temp Right Service with integrity, professionalism, and exceptional customer service.