Individual Health Account Representative

About the role

The Individual Health Account Representative is an energetic professional interested in helping our business grow through constructive, empathetic conversations and by providing remarkable customer service. This individual must be a self-starter who thrives in a fast-paced, team environment and who exhibits exceptional interpersonal relationship skills.

Essential Duties & Responsibilities

• Understand the complexities and nuances of the individual healthcare marketplace and respond to client needs.
• Maintain a positive, empathetic and professional demeanor toward clients, colleagues and vendors at all times.
• Demonstrate communication and customer relationship skills and understand how to utilize the division’s products and services to meet clients’ needs.
• Manage a standard-sized or moderately complex group of clients and cooperate with colleagues to serve all clients within the division.
• Provide prompt, accurate, courteous and customer-focused service to clients. Service includes responding to questions, resolving complaints, processing requests, providing information, researching problems and developing solutions.
• Provide feedback to the Division manager concerning the efficiency and effectiveness of the customer service process and collaborate with others in the division to develop, implement and meet division goals.
• Maintain accurate, complete and timely records of all activity in the appropriate agency and partner data management systems.
• Demonstrate regular and reliable attendance. Maintain a strong work ethic with a total commitment to success and consistently demonstrate our BLUEprint values every day.
• Perform with a high-energy level and the capability to handle stressful situations on a daily basis.
• Maintain a valid driver’s license and have the ability to operate a motor vehicle.
• Must be physically able to work 38 hours per week. Must be able to sit for long periods of time, including while extensively using computers and associated or similar technology. Must have the ability to hear, see, and speak. Must be able to stand, sit, walk, use repetitive small motor activity, use hands and fingers, reach with hands and arms, stoop, kneel and ascend or descend stairs. Occasionally required to lift and carry up to 20 pounds.

Education, Requirements, Qualifications & Skills

• A high school diploma or equivalent required.
• Prior customer service experience required.
• Current appropriate licenses, certifications or credentials necessary and applicable to the division, including maintenance of same, or the ability to obtain these licenses, certifications or credentials.
• Must be a self-starter and capable of completing tasks with little or no supervision.
• Exceptional oral and written communications skills.
• Strong organizational, analytical and problem solving skills.
• Ability to understand and adhere to all requirements related to information security, privacy and confidentiality at all times.

Physical Requirements

• Must be physically able to work 38 hours per week.
• Must be able to sit for long periods of time, including while extensively using computers and associated or similar technology.
• Must have the ability to hear, see, and speak.
• Must be able to stand, sit, walk, use repetitive small motor activity, use hands and fingers, reach with hands and arms, stoop, kneel and ascend or descend stairs.
• Occasionally required to lift and carry up to 20 pounds.
• Must maintain a valid driver’s license and have the ability to operate a motor vehicle.
• Must be able to drive and to travel unaccompanied in diverse weather conditions.

Benefits

Not specified.

Pay

$21.61-$25.69

Schedule

Not specified.