Indirect Lending Loan Processor

Responsibilities

• Accurately and efficiently process member financial transactions
• Performs audits on dealer loan applications to ensure accuracy
• Opens new membership accounts
• Works in partnership with teams across the organization to deliver projects that improve visibility into the member experience
• Provides exceptional member experiences
• Provides operational oversight, support, and resolve escalated requests
• Ensures timely, accurate funding on loans
• Prepares, assembles, and maintains loan documents files and promptly submits files to be imaged
• Answers telephone inquiries and responds to dealership inquiries
• Performs other duties as assigned

Qualifications

• High School Diploma or equivalent
• Minimum 1 year of experience in a financial institution; loan processing preferred
• Strong organizational skills and multi-tasking abilities
• Ability to work the hours of Monday-Friday 8:00AM-4:30PM
• Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
• Demonstrated experience working in a high production area
• Ability to maintain confidentiality
• Ability to collaborate
• Accuracy and detail-orientation
• Effective oral and written communication skills
• Effective problem-solving skills
• Excellent interpersonal skills
• Compliance with policies and regulations
• Ability to interact effectively with all levels of the organization and/or with members

Preferred Experience

• Experience with MeridianLink and DNA
• Knowledge of auto loan laws, rules, and regulations

Additional Compensation

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Pay

Base compensation for this role ranges from $19.15 – $32.53 hourly, depending on experience and qualifications.

Schedule

Monday-Friday 8:00AM-4:30PM

Benefits

Includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

EEO Notice

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.