Indirect Auto Loan Rep (Full-Time)

About the Role

As an Indirect Auto Loan Representative in the auto purchase department at OneMain, you will serve as the initial contact for customers applying for an auto loan. You will help customers complete the financing of a vehicle by gathering missing information in the loan application through customer interviews, verifications of employment, and other inquiries.

Working in a call center environment, you will communicate with customers, listening and understanding their financial situation. You will exercise good judgment and discretion to facilitate business decisions, demonstrate strong product knowledge, multitask, and maintain excellent attention to detail.

• Reach out to customers via outbound calls or respond to inbound calls from potential customers.
• Process secured title or auto loan applications.
• Communicate with loan applicants by phone to verify accuracy of credit application and other key information.
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Assist customers in establishing repayment plans and autopay options aligned with their pay schedules to ensure manageable, on-time payments.
• Maintain awareness of company policies and procedures, federal/state laws, and provide guidance to other team members to ensure compliance.

Requirements

• High School Diploma or GED.
• 1 year of customer service or call center experience.
• Preferred: 2 or more years’ experience in inside sales, customer service, retail, or call center environment.
• Strong communication skills over the phone.
• Basic understanding of credit or personal finance concepts.
• Bilingual (Spanish) preferred.

Location: West Valley City, UT

About Us

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

Driven by collaboration and innovation, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we’re committed to an inclusive culture, career development, and impacting the communities where we live and work.

Benefits

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. Our comprehensive benefits package for full- and some part-time employees includes:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days’ vacation per year, prorated based on start date).
• Paid sick leave as determined by state or local ordinance (prorated based on start date).
• 11 paid holidays (4 floating holidays, prorated based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).