Independent Living Scheme Officer

About the role

As an Independent Living Scheme Officer, you’ll take the lead in managing our independent living schemes in Patchway, Filton, and Little Stoke. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement – you’ll be at the heart of a thriving community. You’ll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project, working collaboratively with customers and members of other teams to find solutions that work for our customers.

Responsibilities

• Day-to-day management of 8 Independent Living Schemes, managing your own workload
• Working with other teams to ensure that communal areas and facilities are in good order
• Welcoming new customers and conducting annual Independent Living Reviews
• Having monthly contact with all customers
• Facilitating quarterly customer meetings
• Report and manage any Health and Safety issues on the schemes
• Keep accurate records, using Housing Management systems and spreadsheets
• Promote wellbeing and reduce social isolation through activities
• Ensure safeguarding procedures are followed
• Maintain accurate records and contribute to a positive team culture

Requirements

• Customer-focused with a passion for delivering excellent service
• Empathetic and resilient, able to handle challenging situations with care
• Organised and proactive, capable of working independently
• Tech-savvy, with experience using Microsoft Office and housing systems
• Knowledgeable in safeguarding, equality & diversity, and health & safety
• A full, clean driving licence is essential
• Willingness to travel occasionally across South Gloucestershire to cover other schemes and attend regional office training

Benefits

• Hybrid working, with the flexibility to work across our main locations and from home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role