Independent Contractor-Field Adjuster

Description of Services

Charles Taylor Adjusting may ask the Independent Contractor Adjuster (IC) to render services on behalf of Charles Taylor and its Clients in the areas of adjusting residential and commercial property, personal automobile, commercial vehicle, heavy equipment, and casualty daily claims. This includes, but is not limited to, conducting scene of loss investigations, photographing, scoping, estimating, preparing, and developing documentation and submitting electronic reports with appropriate recommendations.

The IC will work with the Field Manager and adhere to Charles Taylor Adjusting requirements and generally accepted claim handling standards. Individuals without prior claim estimating experience will not be considered.

Requirements and Standards

• First contact within 24 hours of claim assignment.
• Inspection completed within 72 hours of first contact.
• Return/Upload of file within 48 hours of completing inspection.
• Explanation provided in claim management systems (FileTrac & XactAnalysis, if applicable) if time standards are not met.
• All file activity addressing contact, coverage, investigation, evaluation, subrogation, salvage, and resolution must be documented in the file of the appropriate claim system.
• Adherence to loss notice requirements, directions, client guidelines, local/state requirements, and special requests from Client.
• Consistently demonstrate excellence in adherence to high quality standards and client requirements.
• Responds to ALL communication from Charles Taylor Adjusting Staff or Charles Taylor Clients within 8 business hours.

Required Skills

• Three (3) to five (5) years minimum previous field property adjusting experience with all loss types – residential and commercial.
• Minimum claims handling experience of 250 residential and commercial claims up to $100,000.
• Proficient in Xactimate and XactAnalysis.
• Thorough knowledge of Dwelling Fire, HO3, HO4, HO6 policy.
• Thorough knowledge of COP/CPP/BOP policies and commercial claim handling.
• Thorough knowledge of building materials and construction principles.
• Provide exceptional customer service.

Desired Skills

• Experience with Symbility Claims platform.
• Experience with FileTrac Claims Management system.
• Certifications: Haag, IICRC, Xactimate Certifications - Level I, II, III.
• Education – College Degree.

Physical Requirements

• Ability to talk and hear.
• Ability to see and read.
• Reaching and manual dexterity for operating computer keyboard.
• Using hands/fingers in repetitive motion in keyboard usage.
• Using hands/fingers to efficiently utilize a writing instrument.
• Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, relative to investigating claims.
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed/important instructions in an accurate manner.
• Able to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Exertion up to 50 pounds of force is occasionally required and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Visual activity requirements are those of Clerical Administrative.
• Ability to ascend or descend stairwells.
• Ability to climb up to and on rooftops.
• Ability to climb ladders to inspect roofing/structural damage, and in some cases the ability to enter enclosed or confined spaces.
• Ability to maintain balance when walking on narrow, slippery, or sloping surfaces.
• Ability to work outdoors, exposed to all weather conditions.
• Work Environment: On-site Inspections. Damaged buildings and structures. Residential and commercial business settings. Exposure to all weather conditions. Heights. Confined spaces. Catastrophic events. Time split between office and field work. High levels of social contact and interaction with internal and external customers and vendors.