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Job Summary

Bring together the brightest minds in an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure. Join iCIMS, an Inc. 500 & Deloitte Fast 500 ASP Software Firm solving corporate business issues through easy-to-use, web-based software solutions.

About the Role

The Manager of Account Services will work closely with iCIMS customers to ensure all their needs and expectations are met. They should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate the best and most efficient methods of utilizing iCIMS products.

Responsibilities

• Work closely with iCIMS customers to ensure all their needs and expectations are met.
• Identify customer needs and when new opportunities exist to add additional products and services.
• Participate in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards a 100% renewal rate.
• Work escalated customer issues.

Requirements

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.