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Job Summary

Join iCIMS, a leading Software-as-a-Service company solving corporate business issues through easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 companies including Adidas, Continental Airlines, and Tommy Hilfiger.

About the Role

As a Manager in the Account Services Department, you will work closely with iCIMS customers to ensure their needs and expectations are met. You should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate the best and most efficient methods of utilizing iCIMS products.

Responsibilities

• Work closely with iCIMS customers to meet their needs and expectations
• Identify customer needs and opportunities to add additional products and services
• Participate in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials
• Proactively contact assigned clients to achieve a 100% renewal rate
• Work escalated customer issues

Requirements

• Bachelor’s degree with a strong academic track record
• Experience with all Microsoft Windows operating systems
• Hands-on user for Microsoft Internet Explorer and related web-based technologies
• Strong interpersonal, verbal, and written communication and presentation skills
• Ability to work with minimal supervision or formal structure
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus