Indeed Hiring Event - Remote P&C Licensed Insurance CSR

Key Responsibilities

• Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
• Rewrite and reinstate insurance policies according to underwriting and business rules.
• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
• Accept & process payments at the point of sale.
• Make outbound follow-up calls to customers in response to questions or complaints.
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
• Provide efficient processing of customer policies, endorsements, and status and coverage changes.
• Assist agents in resolving technical and business-related issues.
• May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.

Qualifications

• High School Diploma or equivalent (GED).
• Experience providing a high level of customer-focused service.
• Navigating through a PC Windows environment, including accessing information from multiple applications.
• Managing and navigating multiple sources of information and applying them as needed.
• Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.).
• Cross-selling certifications or licenses.

Work Environment

This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located

Compensation & Benefits Overview

• Hourly rates starting at $21.75/hour plus bonuses and sales incentives.
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays vary by business unit schedules.
• Paid parental leave and adoption assistance.
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
• $1,000 sign-on bonus for Licensed Property and Casualty Agents.