Incoming Travel Coordinator

About the Role

This position operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE. The Incoming Travel Coordinator focuses on travel planning and service coordination, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated and managed.

Responsibilities

• Review incoming travel coordination with supplier coordination, ensuring each checkpoint leaves a visible source, owner, status, and next action within the context of Philippine travel/DMC operations.
• Document Shroff Travel role documentation with status tracking, maintaining traceability and ownership for all incoming travel coordination tasks.
• Maintain reservation systems with deadline management, ensuring all actions are tracked and evaluated within the operational workflow.
• Reconcile documentation with reporting, ensuring clarity and accuracy in all incoming travel coordination activities.
• Coordinate quality control with workflow management, surfacing unresolved items and preventing downstream rework.

Success Profile

• Use Shroff Travel Workflow Context and Travel Planning confidently to support Philippine travel/DMC operations.
• Apply data accuracy without losing track of evidence or deadlines in the coordination workflow.
• Document process compliance and issue escalation decisions to maintain clear reasoning within the operational context.
• Exercise judgment in follow-up, especially when coordination depends on external confirmations rather than assumptions.
• Ensure role-specific handoffs combine reporting, workflow context, and status tracking; work remains open if signals are not current.

Position Details

This is a full-time, associate-level role. It is 100% remote within the United States.

Pay

Base salary: $42,000–$65,000 per year.