Income Maintenance Supervisor III - Medicaid Program Manager

Duties and Responsibilities

• Plans, directs, supervises, and participates in the delivery of income maintenance programs and services.
• Reviews casework, holds conferences, and assists income maintenance staff in resolving difficult or unusual case situations.
• Interprets and provides guidance on regulations and procedures.
• Prepares and maintains records, files, reports, and confidentiality.
• Evaluates performance of staff for adherence to Federal and State standards regarding quality of work.
• Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals.
• Develops policy and procedures for the programs, ensuring quality and timeliness standards are met, tracks training, reports, and certifications, and acts on employee problems.
• Selects new employees and conducts staff evaluations.
• Plans and organizes workflow and ensures unit goals are met.
• Presents recommendations to management regarding program or divisional goals, objectives, procedures, or processes.
• Conducts team meetings and monthly conferences.
• Participates in long-range planning for the division.
• Prepares reports.

Knowledge, Skills And Abilities

• Thorough knowledge of the use of the public assistance manuals.
• Considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility.
• Considerable knowledge of all agency programs and services.
• Considerable knowledge of community programs and services which could affect the customer/applicant.
• Considerable understanding of the budget and planning process.
• General knowledge of basic supervisory/management skills.
• Skills in instructing, organizing, directing, and supervising subordinate employees.

Desired Education and Experience

• Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program.
• Or an equivalent combination of training and experience that provides the required knowledge, skills and abilities.
• Desired Education and Experience:
• Bachelor’s degree with five years of experience in social services plus three years supervisor experience in the area of eligibility determination.
• Or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Desired Experience:
• Knowledge of Adult Medicaid and Family & Children Medicaid policies.
• Knowledge of NC FAST.

Important Pre-Employment Information

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law.
• Each situation is reviewed on a case-by-case basis.

Additional Benefits

• Comprehensive, affordable insurance and benefits program.
• Diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages.
• On-site wellness clinic and virtual telehealth program, both at no-cost!
• NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more!