Income Maintenance Supervisor II - Food & Nutrition Services (Archdale)

Salary: $51,939.60 - $56,703.00 annually
Location: Archdale, NC
Job Type: Full Time

About the Role

The primary purpose of the position is to provide administrative and technical supervision of an Economic Services Unit with a small staff of income maintenance caseworkers responsible for intake, processing, and review functions of determining and/or redetermining applicant/client eligibility for services in the federal and state Food and Nutrition Program.

Employees are administratively and technically responsible for the work of income maintenance caseworkers and for supervising work involved in the intake, processing, and review functions for any of the services within the Economic Services Program.

Responsibilities

• Plan short and some long-range work operations, priorities, and goals within the unit and/or sub-units supervised.
• Provide leadership by modeling excellence and professionalism through daily guidance, counseling, and support of unit staff.
• Assign and balance workloads within the unit and/or sub-units and coordinate overall workflow.
• Develop procedures and make minor organizational changes; recommend other changes to improve efficiency.
• Assess and project staffing, equipment, and supply needs; document justifications and submit requests in writing to the Income Maintenance Administrator or agency business officer.
• Provide on-the-job training, conduct training needs assessments, and arrange for employees to attend workshops and other job-related training.
• Ensure staff adheres to local, state, and federal standards regarding the quality of work required in processing economic services program cases.
• Ensure staff compliance with all rules, regulations, policies, and laws concerning the workplace; contribute to setting internal agency standards.
• Gather statistical data about unit performance, identify trends, and prepare recommendations and reports based on data analysis.
• Use various data and reports to evaluate the overall performance of staff assigned to the unit.
• Conduct second-party reviews through random sampling and evaluation of ongoing cases processed by staff.
• Counsel staff regarding performance and grievance policies; may issue oral and/or written warnings.
• Make recommendations on dismissals to higher-level supervisors.
• Evaluate staff performance and make recommendations on merit raises, appraisals, reassignments, and salary adjustments to higher-level supervisors or the agency director.
• May interview applicants, usually in concert with higher-level management.

Requirements

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

Benefits

For detailed benefits information, visit Randolph County Employee Benefits.

Pay

$51,939.60 - $56,703.00 annually

Schedule

Full Time