Incident Tracking Analyst - Seasonal

Essential Duties and Responsibilities

• Work ALL Commanders Home Games and Major Ticketed special Events
• Utilize 24/7 Software for documenting incidents via iPad. Capturing statements, photos, videos, and other helpful tools
• Compose comprehensive incident reports from staff in real time
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
• Monitor seating area/concourses for the following: outside alcohol, impaired guests, inappropriate banners, or signs, slips and falls, rowdy/unruly behavior, fights, illegal throwing of objects, alcohol policy infractions, staff performance, etc.
• Receive and quickly act upon requests or complaints from guests. In the event of a serious problem, rapidly defer to upper management
• Work with Claim Adjusters to update any key documentation
• Provide guests with excellent customer service to enhance their game day fan experience
• Enforce stadium/event center, Commanders, and NFL rules, regulations, and policies
• Understand stadium/event center layout (including stadium seating sections, premium seating locations, clubs, auxiliary areas, ramps, stadium parking, and stadium services locations) and policies/procedures/City Ordinances
• Help execute emergency situations
• In the event of an emergency, assist in evacuating stadium/event center, while maintaining a calm, professional manner
• Communicate detailed information over radios using proper radio etiquette
• Perform other duties as assigned

Requirements

• Must commit to work all Commanders Home games, Major Stadium Events, and potential playoff games
• Able to work flexible hours including nights, weekends, and holidays
• Must be 18 and over with HS Diploma or GED
• Maintain a professional appearance
• Attention to detail
• Previous Experience working as an incident writer is a plus
• Eagerness to learn new software’s and systems. Experience with 24/7 Software is a plus
• Ability to be friendly and courteous, regardless of the situation
• Effective verbal communication skills
• Excellent writing skills
• Strong interpersonal skills
• Excellent Technological Competence
• Strong Ability to take direction
• Be a team player who can work well in a fast-paced challenging environment

Pay

$19 / hour