Incident Manager Senior - ACC Major Incident Manager

About the role

For our client, we are seeking a Incident Manager Senior - ACC Major Incident Manager to join the team of a leader in the Finance & Insurance space. This role will lead the coordination of high-severity technology incidents that impact critical business services and customer operations. You will bring technical teams, stakeholders, and communication channels together to restore service quickly, maintain accountability, and drive clear incident management practices. The position is centered on real-time command, structured escalation, and post-incident follow-through within a complex enterprise IT environment.

Location: Remote - US based candidates only, no visa sponsorship available

Pay

$103,450 – $197,730 annually

Responsibilities

• Lead coordination of major incidents impacting business services
• Assess incident severity and manage the major incident process
• Facilitate incident bridge calls and coordinate response teams
• Coordinate technical teams to restore services quickly
• Track incident progress and ensure accountability
• Serve as the single point of contact for major incident communications
• Facilitate post-incident reviews and ensure documentation of actions

Qualifications

• Bachelor's degree or 4 years of relevant education/experience
• 5+ years in IT operations, ITSM, or production support
• 2+ years managing major or high-severity incidents
• Broad understanding of enterprise IT environments and cloud platforms
• Experience with ITSM tools for incident tracking
• Familiarity with monitoring and alerting frameworks
• Excellent communication skills for stakeholder interaction

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance and parental benefits
• Paid time off plus volunteer hours
• Career path planning and continuing education programs
• Wellness programs