Senior Incident Manager
Role Overview
The Senior Incident Manager leads the end-to-end lifecycle of operational incidents impacting AI infrastructure and data center services. This individual acts as the central command point during major incidents, ensuring rapid triage, cross-team coordination, effective communication, and structured post-incident analysis.
What You’ll Do
Incident Leadership: Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations. Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams. Act as the liaison between leadership and external teams during incidents/post-incidents to provide updates and status summaries. Establish clear incident timelines, triage actions, and resolution plans.
Incident Management Operations: Own the incident response lifecycle including: Assisting Technical Triage, Escalation, Coordination, Resolution, Post-incident review, Ensure timely and accurate communication with internal stakeholders and leadership. Maintain incident response documentation and operational playbooks. Conduct analysis on incidents and identify patterns/trends for improvement in response and systems reliability. Work in an On-Call Rotation to respond to, lead, and coordinate incidents.
Cross-Functional Coordination: Work closely with: Data center operations, Infrastructure engineering & operations, Network engineering, Platform reliability engineering, Security operations, Hardware and facility vendors. Drive alignment during outages involving multiple infrastructure layers.
Post-Incident Analysis & Continuous Improvement: Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions. Track incident metrics including MTTR, MTTD, and incident recurrence rates.
Operational Excellence: Improve incident response processes, escalation paths, and tooling by working with technical support and engineering teams. Contribute to runbooks, operational standards, and reliability frameworks. Support implementation of automation and observability improvements.
Communication & Reporting: Provide executive-level incident summaries and reports. Deliver clear, concise updates during active incidents. Maintain incident dashboards and operational health reporting.
Key Competencies
Incident Command & Leadership: Operate in high-pressure incident response situations. Lead and develop incident command from scratch.
Operational Decision Making: Make informed decisions under pressure.
Cross-Team Coordination: Coordinate effectively across multiple teams.
Root Cause Analysis: Identify and address underlying issues.
Crisis Communication: Communicate clearly and effectively during crises.
Infrastructure Reliability: Ensure high levels of infrastructure reliability and operational maturity.
Success in This Role
Reduced Mean Time to Resolution (MTTR) for critical incidents.
Improved cross-team incident coordination.
High-quality post-incident reviews and corrective actions.
Increased infrastructure reliability and operational maturity.
About Lambda
Founded in 2012, Lambda is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure.
Compensation Range
The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.