Incident Management & Prevention Analyst

4-month contract with a potential for extension in Orlando, FL. W2 contract, no PTO, no benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

About the Role

The Incident Management & Prevention Analyst will join the Global Controllership - Incident Management & Prevention team, tasked with conducting video verifications pertinent to various Global Controllership processes. The analyst will complete identity verification through video calls, collaborating with Accounts Payable (AP), Order to Cash (AR), cybersecurity, and other teams to ensure thorough vetting. This role involves continuous process improvements, data management, and reporting to optimize workflows and enhance verification accuracy.

Responsibilities

• Conduct video calls to verify identities, ensuring all documentation is reviewed and calls adhere to established guidelines.
• Contribute to the creation and ongoing updates of verification documentation to keep the team current on best practices.

Requirements

• Bachelor's Degree in a relevant field (e.g., Accounting, Finance, Cybersecurity, Data Science) or equivalent work experience.
• 2-4 years of experience in fraud prevention and/or identity verification.
• Experience with video-based identity verification is preferred.
• Strong written and verbal communication skills for professional interactions during video calls and clear recording and reporting to cross-functional teams.
• Familiar with reporting using Power BI, Excel, and other analytics platforms.
• Skilled in gathering evidence, documenting findings, and utilizing various threat detection and analysis tools.
• Experience with automation tools and fraud detection systems is an advantage.
• Ability to manage multiple tasks in a dynamic environment.

Desired Characteristics

• Proactive, results-driven self-starter with strong analytical skills and attention to detail.
• Able to independently manage priorities, identify issues early, and offer timely solutions.
• Focused on continuous improvement with a collaborative approach to process enhancements across teams.
• Comfortable with technology and video communication tools, adapting to evolving verification practices.
• Fluent in Spanish, Italian, German, or French.
• Certifications in fraud prevention (CFE, CFCS, CFF) a plus.

Pay

$25.00 - $30.00/hr