Incident Communications Specialist

About the role

Are you a devoted servant in your community with a passion for customer service and communication? Do you want to move your career forward in a rewarding job where you can make an impact on the lives of others? Help UTA keep moving forward in our initiative to provide key transportation services to the greater Utah Community! Our Incident Communications Specialists help keep our customers informed about crucial and urgent changes in service that may affect how they move around using our services. As our Incident Communications Specialist, you would interact with our riders through various social media platforms such as Facebook and Twitter. You will also disseminate urgent incident information that may include delays, detours, emergencies, etc. via the Transit app and other electronic communication channels. If you are interested in a position where you can be of a unique service to your community, consider a position helping UTA communicate urgent information with our riders when they need it the most.

Responsibilities

• Continuously monitor and disseminate incident information about rail and bus services including delays, detours, and emergency situations.
• Communicate with customers about delays and alternative options using social media; electronic signage; and app, email, and text notifications.
• Keep internal departments informed to support decision making by UTA management.
• Monitor and respond to social media inquiries about UTA services and products.
• Respond to internal inquiries about lost items on trains.

Requirements

Two years of related work experience with demonstrated competency in public relations and customer service. Associates degree in Public Relations, Journalism, Communications, Marketing, Social Media, English, or another related field. (In lieu of an Associates degree, we will accept 2 additional years of related work experience.) OR - An equivalent combination of relevant education and experience.

Skills

• Excellent written and oral communication skills.
• Intermediate proficiency in MS Outlook and Word preferred.
• Keyboarding proficiency at 40 wpm preferred.
• Experience with social media platforms preferred.
• This job requires regular and predictable attendance.

Pay

$20.048 per hour

Schedule

The Incident Communications Specialist position is staffed in a control room setting from 5:00 am to 11:00 pm, every day, including weekends. You may be asked to cover a shift any time during that time window. Shifts are generally 4 10-hour shifts, either 5:00 AM - 3:30 PM OR 12:30 PM to 11:00 PM with Sundays, 7:30 AM to 5:30 PM, determined by seniority with a shift bid, which occurs on an as-needed basis. During your paid training, which lasts 4-6 weeks, you will work from 9:00-5:30, M-F. Your general work schedule will most likely change after training is completed. You must be willing to work nights, early mornings, weekends, and holidays as needed.

Benefits

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
• Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP.
• Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan,