Incident Commander
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) guides the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. With more than 135 years of financial experience and over 24,000 partners, we serve sophisticated clients using leading technology and exceptional service.
About the role
The Enterprise Incident Management (EIM) Senior Consultant supports the coordinated, enterprise-wide response to significant incidents impacting business operations, technology, facilities, vendors, and reputation. The role operates within a 24/7 follow-the-sun model and ensures incidents are actively managed through detection, escalation, response, communication, and post-incident review. This position drives consistent incident handling, enabling rapid response, minimizing business disruption, and supporting overall organizational resilience.
Responsibilities
- Support real-time monitoring and assessment of potential incidents across the enterprise
- Coordinate the triage and escalation of incidents in alignment with established thresholds and severity criteria
- Facilitate timely activation of incident response teams and escalation pathways
- Coordinate cross-functional teams (Technology, Business Units, Legal, HR, Communications, Third Parties) to drive resolution
- Maintain situational awareness and provide ongoing updates on incident status, impact, and risks
- Manage incident SWAT calls and communication channels
- Ensure incidents are logged, tracked, and managed through the full lifecycle
- Facilitate clear, timely, and consistent communication to stakeholders, including leadership and impacted business units
- Engage with regulatory, vendor, and client communication processes when required
- Ensure adherence to enterprise incident management policies, standards, and procedures
- Maintain accurate documentation of incident timelines, decisions, and actions
- Support governance reporting, metrics tracking, and performance analysis
- Contribute to the continuous improvement of incident management processes and controls
- Support and/or facilitate Post-Incident Reviews (PIRs) and After-Action Reviews
- Track remediation activities through completion and validate effectiveness
- Contribute to the development and enhancement of incident management methodologies, playbooks, and templates
- Support testing exercises, simulations, and scenario planning
- Partner with resilience, risk, and control teams to strengthen preparedness
Requirements
- A College or University degree and/or relevant proven work experience
- 5-7 years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls
- Strong understanding of incident management and operational functions across Northern Trust
- Ability to manage multiple incidents simultaneously in a high-pressure environment
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving capabilities
- Experience working across cross-functional teams in a large, complex organization
- Familiarity with incident management tools (e.g., ServiceNow) and reporting frameworks preferred
Schedule
This role is part of a global team responsible for managing critical incidents on a 24x7 basis. Partners in this role are expected to lead incident response efforts outside standard business hours, including rotating holiday and weekend coverage. Northern Trust operates on a hybrid work model, with three days in the office each week as the standard. Due to the nature of the work and the follow-the-sun model used by this team, remote work may be approved for the selected candidate.
Pay
Salary range is $78,945 - 134,235 USD. The range is a good faith estimate of base pay. Northern Trust provides a discretionary bonus program that may include an equity component.
Benefits
- Retirement benefits (401k and pension)
- Health and welfare benefits (medical, dental, vision, spending accounts, and disability)
- Paid time off, parental and caregiver leave
- Life & accident insurance
- Other voluntary and well-being benefits
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity.
As a Northern Trust partner, you will be part of a flexible and collaborative work culture with a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.