Incident and Crisis Management Lead

Responsibilities

• Maintain and update Valley Bank's Incident & Crisis Management (ICM) plan, policies, and documentation in alignment with industry standards and regulations.
• Lead and coordinate cross-department ICM teams, including activation of the framework during emergencies and providing 24/7 support when required.
• Conduct risk assessments, scenario planning, and resiliency exercises; oversee post-incident analysis, evaluations, and continuous improvement.
• Deliver training and workshops for employees and ICM teams; manage communication strategies and protocols for internal and external stakeholders.
• Collaborate with business leaders, governance teams, and third-party vendors to review plans, validate alternate site programs, and ensure disaster recovery readiness.
• Participate in audits, examinations, and resiliency projects while staying current with best practices and regulatory requirements.

Requirements

• Thorough knowledge & understanding of FFIEC's Business Continuity Management framework.
• Strong background in Business Continuity, Disaster Recovery and Operational Resiliency knowledge.
• Strong written & verbal communications skills and the ability to interface with all levels of management.
• Strong background and understanding of US Financial Institutions key functions, processes and resources.
• Proficient in MSOffice Suite (Word, Excel, PowerPoint, Visio, and Project Management applications).

Skills

• High School diploma or GED and 5 years of experience developing, implementing and managing incident and crisis management programs for financial institutions.
• Certified Business Continuity Planner (CBCP) or similar industry certification.

Preferred Experience

• Bachelor's Degree in a related field, Financial Industry or Banking background.
• Master Business Continuity Planner (MBCP) or similar industry certification.