Incident and Crisis Management Lead

About the role

The Incident & Crisis Management Lead oversees and coordinates the organization's enterprise incident and crisis management efforts, developing, implementing, and maintaining strategies to prepare for, respond to, and recover from unforeseen events that threaten the organization's operations, reputation, or stakeholders.

Responsibilities

• Maintain and update the Bank's Incident & Crisis Management (ICM) plan, policies, and documentation in alignment with industry standards and regulations.
• Lead and coordinate cross-department ICM teams, including activation of the framework during emergencies and providing 24/7 support when required.
• Conduct risk assessments, scenario planning, and resiliency exercises; oversee post-incident analysis, evaluations, and continuous improvement.
• Deliver training and workshops for employees and ICM teams; manage communication strategies and protocols for internal and external stakeholders.
• Collaborate with business leaders, governance teams, and third-party vendors to review plans, validate alternate site programs, and ensure disaster recovery readiness.
• Participate in audits, examinations, and resiliency projects while staying current with best practices and regulatory requirements.

Requirements

• High School diploma or GED and 5 years of experience developing, implementing, and managing incident and crisis management programs for financial institutions.
• Certified Business Continuity Planner (CBCP) or similar industry certification.

Skills

• Thorough knowledge and understanding of FFIEC's Business Continuity Management framework.
• Strong background in Business Continuity, Disaster Recovery, and Operational Resiliency.
• Strong written and verbal communication skills and the ability to interface with all levels of management.
• Strong background and understanding of US Financial Institutions key functions, processes, and resources.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Visio, and Project Management applications).

Preferred Qualifications

• Bachelor's Degree in a related field or Financial Industry/Banking background.
• Master Business Continuity Planner (MBCP) or similar industry certification.