Inbound Warehouse Lead

Job Responsibilities

• Oversee and perform all inbound operations, including the receipt, inspection, and verification of incoming goods.
• Ensure timely unloading of shipments and proper documentation of all incoming deliveries.
• Communicate concerns about inbound schedules with Warehouse management, to ensure that staffing and resources are adequate to meet daily goals.
• Cook with and coordinate with purchasing and inventory teams to prioritize urgent deliveries and reconcile discrepancies.
• Maintain and track all inbound shipments and update systems for inventory accuracy.
• Ensure all products are correctly labelled and stored in designated areas.
• Perform and oversee the cycle counting process to ensure accuracy in inbound inventory.
• Investigate and resolve any discrepancies in received items, working closely with the corporate inventory control team.
• Perform and oversee the QC processes for incoming goods, ensuring that all products meet quality standards before storage or distribution.
• Inspect inbound shipments for damages, defects, or quality issues, and take corrective action as needed.
• Collaborate with the quality assurance team to ensure compliance with company and industry standards.
• Ensure that products are stored in proper conditions to maintain quality and prevent damage.
• Conduct regular inventory audits on QC inventory and work with the Quality Control Manager at the corporate office to ensure that QC/Quarantine inventory is given a disposition and managed quickly and efficiently.
• Implement corrective actions as directed to address quality issues and prevent recurrence.
• Lead and supervise the inbound warehouse team, assigning tasks and providing direction daily.
• Train staff on proper receiving procedures, safety protocols, and company policies.
• Afford to monitor team performance, providing coaching and feedback to improve productivity and accuracy.
• Ensure adherence to health and safety standards, conducting regular safety audits and addressing any hazards immediately.
• Afford to assist in planning staff schedules, including planning for absences and peaks in inbound volume.
• Continuously review inbound processes to identify areas for efficiency improvements.
• Implement best practices as directed for receiving, handling, and storing inventory to reduce waste and prevent damage.
• Collaborate with cross-functional teams (e.g., purchasing, inventory, quality assurance) to resolve any recurring issues.
• Afford to track key performance indicators (KPIs) such as inbound cycle time, receiving accuracy, and damages.
• Afford to prepare and present daily, weekly, and monthly reports on inbound operations.
• Use data to identify trends and implement corrective actions as necessary.
• Resolve issues with inbound shipments, such as incomplete deliveries, damaged goods, or overages/shortages.
• Make real-time decisions to prioritize shipments and allocate resources to ensure operational efficiency.

Candidate Requirements

• Must have at least 3 years of experience as a warehouse lead or supervisor, including inventory experience within a warehouse environment. Shipping, receiving, and order processing experience highly preferred.
• Excellent interpersonal and leadership skills, with an ability to communicate effectively across departments.
• Strong ability to motivate team members.
• Forklift certification required.
• Experience setting up, maintaining, or optimizing drop shipments with major couriers.
• Attention to detail and problem-solving skills.
• Proficient in Microsoft Office – Excel, Word and Outlook.
• Knowledge of manufacturing principles, particular preference for those with two to five years working with Six Sigma/Lean principles.
• Some experience working with hand tools.
• Able to lift 23 kgs (50lbs) without assistance and work at a fast pace, when necessary.
• Degree or Diploma an asset.