INBOUND SALES REPRESENTATIVE (HYBRID)

Looking for a long-term career opportunity with a national brand? Work in inbound insurance sales, where customers are calling to purchase auto, home, and renters coverage.

About the role

• Close 1 out of 5 calls and earn base pay plus commission
• Paid training and company-sponsored P&C license
• Hybrid position (3 days onsite required weekly after training)
• Location: Caledonia, MI 49316

Pay

• $63,000 average yearly earnings (uncapped earnings)
• Top performers earn $100,000+ yearly
• Starting base pay is $18.00 per hour, commission paid monthly

Schedule

• Assigned a 40-hour work week after training
• Must be open to department hours: M-F or Tues-Sat, 8:00am to 10:00pm EST
• Training schedule: M-F, 10:30am – 7:00pm EST for approximately 9 weeks

Benefits

• 401k with 4% contribution and up to 6% match
• HSA, medical, dental, and vision insurance
• Tuition reimbursement with approval
• Commuter benefits
• Recognition programs and community activities
• Parental leave

Responsibilities

• Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies
• Occasionally perform outbound follow-up calls
• Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan
• Identify cross-sell and upsell opportunities by qualifying customers for additional products and services
• Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers
• Manage daily call volume, averaging 12–15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing

Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.

Requirements

• Must have recent prior sales experience and/or call center sales experience
• Must be able to describe how your sales skills will transfer into this role, highlighting metrics, quotas, or success in previous roles
• Must be able to pass the Property & Casualty (P&C) licensing exam (company will sponsor and provide training; must be completed within 90 days of hire)
• Must be tech-savvy and adaptable, able to learn and navigate CRMs and multiple screens/software systems
• Must have professional verbal and written communication skills with strong sales acumen
• High school diploma or equivalent
• Background check and education verification required

Nice to have

• Bachelor’s Degree
• P&C License
• Salesforce experience

Career outlook

• Real opportunities for advancement into senior roles, retention, leadership, and other positions