Inbound Sales Representative

About the role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $20/hour plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Responsibilities

• Evaluate customers' needs and sell tailored product and service solutions
• Build lasting value by educating customers on the features and benefits of Spectrum’s offerings
• Maintain high standards of professionalism and customer satisfaction
• Resolve questions and retain customers during retention and overflow billing calls
• Meet or exceed weekly and monthly sales targets by selling multiple service options
• Recommend services based on unique customer profiles and function as a knowledgeable consultant

Requirements

• High school diploma or equivalent
• 1+ years’ sales experience, preferably selling Voice, Data and Video solutions
• 0.5-year internal experience as a Billing agent with proven success in sales goals
• 1+ years of customer service or call center experience
• 0.5-year sales experience or demonstrated sales success in a Spectrum position
• 0.25 year demonstrated sales success in a Spectrum role

Qualifications

• Effective sales techniques and sustained achievement of sales targets
• Working knowledge of cable communication products and services including video, internet, voice and mobile
• Familiarity with billing systems
• Consultative approach to customer needs analysis, objection handling, sales pitching and closing
• Ability to answer product and service questions and explain offerings clearly

Skills

• Ability to read, write, speak and understand English
• Working knowledge of cable communication products and services including video, internet, voice and mobile
• Familiarity with billing systems
• Consultative approach to customer needs analysis, objection handling, sales pitching and closing
• Ability to answer product and service questions and explain offerings clearly

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. Base pay for this position generally is between $18.00 and $31.75. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $15,308.

Pay

The base pay for this position generally is between $18.00 and $31.75. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $15,308.

Schedule

Work in an office environment with variable hours, including weekends, holidays and split days off.