Inbound Sales Performance Leader

About the role

This role begins as an Initial 90-Day Performance Engagement because we believe leadership should be demonstrated through results, not resumes or titles. At the end of the engagement, the question should be simple: Did our sales team improve because you were here?

Responsibilities

• Own the daily performance of our inbound sales team.
• Coach sales consultants through structured one-on-one coaching.
• Reinforce and expand on concepts taught during weekly sales workshops.
• Review recorded sales conversations and AI-generated coaching insights.
• Conduct role-play sessions using real customer scenarios.
• Inspect execution to ensure coaching becomes a daily habit.
• Hold salespeople accountable for consistently executing our sales methodology.
• Improve discovery, qualification, objection handling, follow-up, and closing.
• Accelerate new hire development.
• Reduce sales-created operational issues through better qualification and documentation.
• Partner with Sales Operations, Marketing, and Operations to improve the customer experience.
• Identify opportunities to improve both individual performance and our overall sales process.

Qualifications

• Successfully improved the performance of an inbound sales team by coaching better customer conversations, reinforcing consistent execution, and holding people accountable for improvement.
• Experience improving conversion rates through coaching and accountability.
• Experience reviewing recorded sales calls and identifying coaching opportunities.
• Experience conducting one-on-one coaching and structured role-playing.
• Experience reinforcing training through consistent follow-up.
• Experience using CRM data, call recordings, and performance metrics to prioritize coaching.
• Experience helping salespeople consistently execute a defined sales process.
• Experience selling to residential consumers is preferred.

Skills

• Strong coaching and accountability skills.
• Ability to review and analyze recorded sales calls.
• Experience conducting role-play sessions.
• Knowledge of CRM systems and their use in sales processes.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Opportunity to transition into a long-term role based on results.
• Continuous learning and improvement culture.
• Access to AI tools to support coaching and performance assessment.

Pay

Compensation details are confidential and will be discussed during the interview process.

Schedule

The role is initially a 90-day performance engagement.