Inbound Sales Consultant (Hybrid - Grand Rapids, MI)

We are Farmers – where ambition meets opportunity. At Farmers, we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability, and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds.

About the role

We’re looking for sales-driven, enthusiastic experienced sales professionals to join our next classes of Sales Consultants beginning in Summer 2026. In this role, you will respond to inbound calls by positively promoting Farmers insurance products, consulting with customers to understand their needs, and selling products that best fit those needs. You may also make outbound calls to optimize sales potential. We provide a comprehensive paid training program combining virtual classroom and hands-on learning with mentoring to ensure you have the skills to succeed. Ongoing coaching and training will remain a focus throughout your career to help you grow and advance to new opportunities.

Responsibilities

• Sell insurance products to inbound callers by gathering data to generate quotes and ultimately bind the business; in some instances, make outbound calls.
• Provide exceptional customer service and build strong relationships while educating customers about coverages and cost so they can select the most appropriate option.
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities.
• Navigate multiple computer systems while seamlessly interacting with the customer.

Requirements

• Minimum 1 year of experience in a sales environment.
• Proven ability to meet quotas, metrics, and goals.
• Drive to work in a fast-paced, high-energy environment.
• Desire for a long-term career within the insurance industry.
• Proven ability to take initiative, solve problems, and prioritize tasks.
• Direct sales skills and the aptitude to influence customers and close sales.
• Excellent written and verbal communication skills; ability to adapt communication style to each phone call and explain complex policy and coverage information in understandable terms.
• Must be eligible to obtain resident/non-resident property and casualty license in all required states (P&C/Personal Lines License not immediately required; Farmers will sponsor and train you to obtain it within 90 days of hire).
• High school diploma or equivalent required (Bachelor’s degree preferred).
• Call center experience is preferred.
• Experience in property & casualty insurance sales is preferred.
• Strong PC and software skills required.

Skills

• Self-motivated and goal-oriented – you set ambitious goals and chase them relentlessly.
• Customer-focused – you build trust and tailor solutions with empathy.
• Tech-savvy and adaptable – you navigate systems with ease and embrace change.
• Coachable and curious – you welcome feedback and seek growth.
• Accountable and reliable – you own your outcomes and show up ready.

Pay

• Guaranteed annual base pay of $40,000+ based on experience.
• Uncapped performance-based monthly incentive, with the opportunity to increase earnings on average up to an additional $27,300+ annually on top of base pay.
• Top performers who consistently meet and exceed goals can earn up to an additional $75,000+ annually on top of base pay.
• Experienced and licensed insurance sales professionals with 3+ years in a competitive call center environment may be considered for higher salary grades (Senior or Lead roles) with starting annual base pay of $50,000+.

Schedule

• Full-time – 40 hours/week; five 8-hour shifts per week.
• Must be available to work any shifts within the following hours (schedule is non-negotiable):
• Monday–Friday: 8:00 AM–10:30 PM EST
• Saturday: 10:00 AM–5:30 PM EST (1x per month)
• Some holidays.
• Training hours: Monday–Friday, 8:30 AM–5:00 PM EST.

Benefits

• 401(k).
• Medical, dental, and vision insurance.
• Health Savings and Flexible Spending Accounts.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Tuition assistance.
• Bonus opportunity based on company and individual performance.

Workplace

This is a hybrid position based in Grand Rapids, MI. Candidates must reside within fifty (50) miles of a Farmers corporate office, with at least three (3) days in-office and up to two (2) days virtual. Applicants beyond fifty (50) miles may still be considered. Candidates who reside in eastern time zone states and possess an active P&C or Personal Lines license may be considered for a fully remote role.

Office location: 5665 North Kraft Lake Drive, Grand Rapids, MI.

Farmers will provide the technology needed to connect from home, including a laptop and accessories.