Inbound Pharmacy Call Center Rep

About the role

Customer service representative working in a call center environment. Handles inbound calls and some follow-up calls. Answers calls and questions on prior authorization, general questions, and some confidential information. Requires great customer service with high-level attention to detail, accurate information entry, and proficiency with multiple systems and programs.

Responsibilities

• Handle inbound and follow-up calls
• Answer questions on prior authorization, general inquiries, and confidential information
• Provide great customer service with high attention to detail
• Accurately enter information into multiple systems and programs
• Measure performance on quality and accuracy, ranging from 50-100 calls per day depending on complexity

Requirements

• No jumpy resumes
• At least a year of high-volume call center experience in the past 2-3 years
• Typing at least 30 words per minute
• Computer knowledge and skills

Skills

• Call center
• Customer service
• Computer literacy

Top Skills

• Call center
• Customer service
• Computer literacy

Additional Skills & Qualifications

• Passes IKM Typing Test (One Space Version, 30 WPM)
• Passes IKM Call Center - Telephone Skills Test (75% minimum)
• Passes IOI Tests (described in the job description)

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Benefits

• Medical, dental, and vision coverage
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan with pre-tax and Roth options
• Life insurance (voluntary life and AD&D for the employee and dependents)
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)

Workplace Type

This is a fully onsite position in Tempe, AZ.

Application Deadline

This position is anticipated to close on Jul 17, 2026.

About TEKsystems

We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems Global Services

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.