Inbound Operations Manager

About the Role

The Inbound Operations Manager oversees receiving and inventory operations for the distribution center, leading both front-line managers and hourly associates. This role ensures qualitative and quantitative metrics are met to maintain smooth and efficient operations, while maintaining extensive knowledge of Receiving and Inventory Control procedures. Reporting directly to the General Manager, the Inbound Operations Manager partners with the DC leadership team to improve all aspects of the facility.

Responsibilities

• Oversee the entire Inbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends. Supervise other managers as a senior leader in the distribution center.
• Adjust work schedule to ensure attention is provided to all shifts, meeting regularly with front-line leadership (shift managers, assistant managers, team leads, etc.) to provide direction, training, and accountability.
• Oversee day-to-day operations within the receiving and Inventory Control departments, including all operational tasks.
• Act as a spokesperson for the department and facility, collaborating with the Distribution General Manager and department leaders to achieve performance metrics and initiatives.
• Address all employee concerns quickly and professionally, identifying trends in performance and employee relations to maintain a positive culture.
• Train, coach, develop, and hold accountable up to 12 members of leadership to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information, including metrics review, areas of improvement, employee relations issues, and updates on initiatives.
• Analyze opportunities for improvement, including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
• Ensure the timely completion of all employee performance reviews and provide frequent, constructive feedback to all team members.
• Interact with employees regularly to promote engagement and ensure adherence to safety regulations.
• Complete all administrative duties relating to employee management promptly and to the expected standard.
• Delegate and deputize tasks and projects to build operational skills among front-line leadership, fostering a culture of growth, opportunity, and ownership.
• Collaborate with the leadership team to meet the needs of the DC and foster a team mentality.
• Hold front-line managers accountable for results, assessing their soft and hard skills, and creating a culture of growth and development.
• Create development plans for employees to generate engagement and build a leadership bench, with a focus on Team Leaders.
• Maintain a high level of integrity and honesty, embodying the company’s core values and modeling them for employees.
• Serve as a leader for the entire distribution center, holding peers, managers, and employees accountable to expectations.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75 lbs.

Qualifications

• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to explain technical and complex concepts clearly.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to adapt quickly to changing business needs with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a desire to exceed expectations.
• Minimum of 2 years of relevant experience in operations management; 2-5 years’ experience with receiving and inventory management strongly preferred.
• Experience working in a distribution environment strongly preferred.

This role does not require a degree. Relevant skills, experience, and alignment with core values are prioritized.

Benefits

• Medical, vision, and dental coverage
• Paid time off (PTO)
• Paid maternity and parental leave
• Life insurance and disability coverage
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness incentives
• Company discounts
• AT&T & Verizon discounts
• Bonus opportunities
• Accident and critical illness insurance
• Adoption assistance (available at HQ locations only)
• On-site fitness centers
• Dog-friendly offices