Inbound Operations Coordinator - PN

About the role

We’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors.

Join us in driving innovation, sustainability, and success across the shipping and logistics industry. Why HMM? Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.

Responsibilities

The Inbound Operations Coordinator is responsible for managing and coordinating inbound logistics, customer service, and documentation processes to ensure efficient and accurate operations. This role involves overseeing traffic coordination, idling prevention and monitoring, providing exceptional customer service, and handling documentation tasks and cargo diversions.

• Coordinate and monitor inbound logistics, including scheduling, tracking, and managing transportation activities to ensure timely delivery of goods.
• Provide high-quality customer service by addressing inquiries, resolving complaints, and maintaining clear communication with clients and operational partners; both internal and external.
• Prepare, verify, and process documentation related corrections and inquiries to inbound shipments, ensuring compliance with regulatory and organizational requirements.
• Initiate and oversee the submission of customs manifests to United States Customs and Border Protection, ensuring accuracy and resolving any rejections within the same business day.
• Collaborate with customers, carriers, and internal teams to optimize logistics workflows and resolve any issues promptly.
• Maintain accurate records and data entry for shipments, customer interactions, and documentation processes.
• Monitor and report on key performance metrics related to inbound operations, customer satisfaction, and documentation accuracy.
• Ensure compliant release of Free Trade Zone (FTZ) cargo, adhering to regulatory standards.
• Monitor and manage VIP reefer and live fish cargo to maintain quality and compliance.
• Communicate special free time allowances to discharging ports efficiently.
• Process diversion requests for KOA customers with accuracy and speed.
• Resolve container damage issues, coordinating with vendors for drayage, rework, or transloading to ensure delivery.
• Authorize container repairs in collaboration with Maintenance & Repair (M&R) teams and management.
• Trace and rebill damages to ensure accurate cost recovery.
• Support empty reposition process from Canada to Tacoma, WA.
• Responsible for management of email, call and chat support queues.
• Performs other duties as assigned.

Requirements

• General understanding of the transportation shipping industry.
• Work effectively under limited supervision and prioritize workload.
• Have exceptional computer skills and knowledge of MS Office programs such as Outlook, Word and Excel.
• Able to multitask and handle information accurately and professionally.
• Excellent phone/email etiquette.
• Excellent verbal and written communication skills.

Qualifications

High School diploma or GED required; college degree preferred but not required. Prior industry experience preferred but not required.

Benefits

• Competitive compensation packages
• Health benefits
• Performance bonuses
• 401K
• Employee discount programs
• Generous vacation and floating holidays
• Highly subsidized individual and family insurance coverage (medical, dental and vision)
• Term life and disability insurance
• Paid holidays
• Up to 10 vacation days and six sick days in the first year

Pay

The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions.

Schedule

Work performed in an office environment where the noise level is moderate. Regularly required to stand, sit, and walk around the office. Frequently required to work on a computer. Occasionally required to use force to lift, push and pull up to 20 pounds.