Inbound Growth Specialist

About the role

The Inbound Growth Specialist (iGS) is the first human touchpoint for high volume inbound demo requests and free Klaviyo accounts. This role sits within the Marketing organization as part of the Growth motion and partners closely with Sales, Business Development, Product, and Customer Success.

Responsibilities

• Field inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels.
• Run consultative, decision-driven demos focused on one-call closes whenever possible for smaller opportunities.
• Conduct targeted business discovery to understand goals, urgency, and fit.
• Qualify in or out efficiently, knowing where to double-down and where to quickly move on.
• Own and work a high-velocity pipeline, using strong prioritization and time management to maximize new logo acquisition.
• Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics.
• Navigate a high volume of incoming product and sales related inquiries via phone and email.
• Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value.
• Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions.
• Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints.
• Perform other related duties as assigned.

Requirements

• Previous academic, work and/or internship experience with some transferable skills (sales, customer service, support, retail, hospitality, etc.).
• A BA/BS or equivalent.
• Excited, motivated, and inspired by exceeding goals and continuously learning.
• Thoughtful, engaging, energetic, and a self-initiator.
• Detail-oriented with strong time management and prioritization skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions.
• 6 months+ experience in business development is a plus, but not required.
• Proficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plus.

Qualifications

• Substantive knowledge of e-commerce, SMS and email marketing.

Skills

• AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop).

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Pay

$23.08—$34.62 USD

Schedule

Up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events.