INBOUND CUSTOMER SERVICE REPRESENTATIVE - TEXAS
Arrowhead Promotion is seeking dedicated Inbound Customer Service Representatives in the state of Texas to join our Southern Region team. If you excel at providing exceptional service and assistance over the phone, we want you!
About the role
Enjoy a consistent schedule of 40 hours per week, attractive benefits within 90 days of employment, and the flexibility to work either remotely or onsite. Fluency in French or Spanish is a plus.
Responsibilities
- Assisting customers with web/phone orders, program registration, and order/rebate inquiries
- Providing product information
- Addressing general customer service inquiries in a friendly and professional manner
Requirements
- Excellent communication and problem-solving abilities
- Detail-oriented and highly accurate in your work
- Ability to multitask and support other departments as needed
- Pleasant voice, good grammar, and strong writing skills
- Typing speed of 25-30 WPM
- Capability to handle 40-60 calls per day with efficiency
- Ability to be available for taking calls for 80% of your day
- Proficiency in basic computer knowledge and skills
- Tactful handling and de-escalation of stressful situations
- Adaptability in a dynamic environment
- Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII)
- Consistent attendance record
Qualifications
- High school diploma or general education degree (GED)
- Previous related experience and/or training, or an equivalent combination
Schedule
40 hours per week, with various shifts available. Training schedule for the first two weeks will be 8:30am - 4:30pm CST, Monday - Friday. Once training is complete, the employee will begin their permanent schedule.
- 7:00 am - 3:30 pm CST, Monday - Friday; rotating 9:00am - 5:00pm CST Saturdays
- 10:30 am - 7:00 pm CST, Monday - Friday; rotating 9:00am - 5:00pm CST Saturdays
Pay
$15/hour, with pay increases as you progress in the role.
Benefits
Attractive benefits within 90 days of employment.
Remote Work
Remote work is available for candidates whose internet service speeds consistently meet a minimum of 30 Mbps download and upload. Work computers can be supplied.