Inbound Customer Service Representative

About the Role

As an Inbound Customer Service Representative at Biz Voice Boost Inc., you will work directly on customer resolution in support of customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The role focuses on inbound customer service representation within contact-center service support, ensuring confirmed facts are separated from assumptions and unresolved questions.

Success is measured by the accuracy of customer resolution—documented clearly enough for others to act on—while unresolved items are logged rather than guessed.

Responsibilities

• Maintain the Inbound Customer Service Representative workflow by handling assigned customer or client requests.
• Track workflow by reviewing available case history before responding to ensure informed interactions.
• Own routine issue resolution within approved authority to drive efficient problem-solving.
• Coordinate workflow by documenting commitments and next actions for seamless follow-up.
• Review and escalate complex cases with sufficient context for the next owner to ensure continuity.

Qualifications

• Use Issue Resolution and Service Recovery confidently in customer interactions.
• Apply Customer Experience principles while managing exceptions, owners, and deadlines.
• Document decisions clearly so teammates can follow the reasoning behind resolutions.
• Demonstrate sound judgment in Customer Service, especially when escalation is required instead of assumption.

Role Details

This is a full-time, entry-level position. The role is 100% remote within the United States.

Pay

Base salary: $44,000–$66,000 per year.