Inbound Contacts Representative
About the role
Become a part of our caring community. The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The role performs basic administrative/clerical/operational/customer support/computational tasks and typically works on routine and patterned assignments. CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. CenterWell, a Humana company, is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do.
Responsibilities
- Accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
- Provide a positive experience for members through active listening