In-Store Customer Service Representative - Healthcare Products BB

About the role

We are seeking a reliable and customer-focused Sales & Service Representative to assist walk-in customers and handle inbound calls for healthcare equipment and services.

Responsibilities

• Assist walk-in customers in a professional and welcoming manner
• Answer inbound calls and handle inquiries efficiently
• Guide customers to appropriate products based on their needs
• Process orders, rentals, and transactions accurately
• Cook up coordination with delivery and service teams
• Maintain organized customer records
• Resolve customer concerns calmly and effectively

Requirements

This is a fast-paced, customer-facing role where professionalism, urgency, and clear communication are essential. You will guide customers toward the right solutions while coordinating with our team to ensure a smooth experience.

Qualifications

• Strong communication skills (in-person and phone)
• Ability to multitask and stay organized
• Positive attitude with a sense of urgency
• Comfortable guiding conversations (not just taking orders)
• Reliable and team-oriented

Skills

The ideal candidate will have the following skills:

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Positive and professional demeanor
• Ability to handle urgent situations with calmness and efficiency
• Strong organizational and problem-solving skills

Benefits

• Hourly base pay with performance-based incentives (commission opportunities available)
• Health, dental, and vision insurance options (full time)
• Retailer discount on products
• Retirement savings plan
• Opportunities for growth and advancement

Pay

Hourly base pay with performance-based incentives (commission opportunities available)

Schedule

Full-time / Part-time